Cancellation Policy
Clear and fair cancellation terms for all our travel services. We understand that plans change, and we've designed our policies to be flexible while protecting our service quality and partners.General Cancellation Guidelines
Our cancellation policies vary by service type and timing48+ Hours Before
Full Refund
No cancellation fee
24-48 Hours Before
50% Refund
50% cancellation fee
Less than 24 Hours
No Refund
100% cancellation fee
Service-Specific Terms
Detailed cancellation policies for each service typeTravel Planning Services
Custom Itineraries & Consultations
30+ days before travel
90% refund
Full refund minus 10% administrative fee
15-30 days before travel
50% refund
50% refund for planning services rendered
Less than 15 days
No refund
No refund due to completed planning work
Note: Third-party bookings (hotels, flights) subject to individual provider policies
Visa Assistance
Documentation Services
Before submission
Full refund
Full refund if application not yet submitted
After submission, before approval
50% refund
50% refund minus government fees
After approval
No refund
No refund once visa is approved
Note: Government fees are non-refundable once submitted
Travel Insurance
Coverage Policies
14-day cooling period
Full refund
Full refund within 14 days of purchase
Before travel date
Pro-rated refund
Pro-rated refund based on unused coverage period
After travel starts
No refund
No refund once travel period begins
Note: Claims processing fees may apply for cancelled policies
Airport Transfers
Transportation Services
24+ hours before
Full refund
Full refund with 24+ hours notice
6-24 hours before
50% refund
50% refund for late cancellations
Less than 6 hours
No refund
No refund for last-minute cancellations
Note: No-shows are subject to full charge without refund
How to Cancel
Simple steps to cancel your bookingOnline Cancellation
⏱️ Time: 5 minutes
Phone Cancellation
⏱️ Time: 10-15 minutes
Refund Process
What to expect after cancellationProcessing Time
5-7 business days for credit cards, 3-5 business days for digital wallets
Refund Method
Refunds are processed to the original payment method used for booking
Confirmation
Email confirmation sent once refund is processed
Exceptions & Special Cases
Special circumstances that may affect cancellation termsMedical Emergencies
Full refund may be available with medical documentation
Doctor's note or hospital records required
Natural Disasters
Flexible cancellation for weather-related disruptions
Official travel advisories or warnings
Political Unrest
Full refund for destinations with safety warnings
Government travel advisories
Death in Family
Compassionate cancellation policy available
Death certificate or obituary notice
Questions About Cancellation?
Need help with a cancellation? Our support team is here to assist you.Join our newsletter 🎉
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